Welcome to shivommedia.com.
These Terms & Conditions (“Terms”) govern your access and use of our website and the services offered by Shivom Media (“we,” “us,” “our”).
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not:

  • Violate any applicable laws

  • Harm or interfere with the website’s functionality

  • Infringe on any third-party rights

  • Attempt to gain unauthorized access to our systems

We may suspend or restrict access for security, maintenance, or misuse.

2. Services Offered

Shivom Media provides services including (but not limited to):

  • Digital marketing

  • Branding

  • Advertising

  • Website development

  • Creative services

  • Social media management

Service scope, timelines, and deliverables are defined in individual proposals, agreements, or invoices shared with clients.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and timely project information

  • Supply required content, assets, and approvals

  • Make payments according to the agreed terms

  • Ensure they have rights to use any materials they share with us

We are not liable for delays caused by lack of information, approvals, or client-side dependencies.

4. Payment Terms

  • All service fees are communicated upfront via proposal, quotation, or invoice.

  • Payments must be made within the agreed billing cycle.

  • Late payments may result in:

    • Project delay

    • Service suspension

    • Additional late fees (if applicable)

All payments made for digital services are non-refundable, unless specified otherwise in writing.

5. Intellectual Property

5.1 Our Ownership

All concepts, designs, strategies, code, and creative work produced by Shivom Media remain our intellectual property until full payment is received.

5.2 Client Ownership

Upon full payment:

  • The final approved deliverables become the client’s property.

  • We may retain the right to showcase completed work in our portfolio, unless agreed otherwise.

6. Third-Party Services

During execution, we may use third-party platforms such as:

  • Hosting providers

  • Google, Meta, YouTube advertising

  • Analytics tools

  • Payment gateways

  • Email/CRM tools

We are not responsible for:

  • Third-party changes

  • Pricing fluctuations

  • Policy/algorithm updates

  • Service downtime

Any third-party costs are borne by the client unless stated otherwise.

7. Limitation of Liability

Shivom Media is not liable for:

  • Losses caused by incorrect client information

  • Business losses like revenue, profit, or reputation

  • Delays caused by third parties

  • Technical issues beyond our control (servers, ads platform, algorithms, etc.)

  • Unauthorized access, hacking, cybersecurity breaches beyond industry-standard protection

Our total liability shall not exceed the amount paid by the client for the service in question.

8. Project Timelines

Timelines provided are estimates.
Delays may occur due to:

  • Pending client feedback or approvals

  • Technical dependencies

  • Scope changes

  • Third-party issues

Revisions beyond the agreed scope may involve additional fees.

9. Revisions & Scope Changes

Projects typically include limited revisions based on the proposal.
Any additional changes requested after approval or beyond agreed scope will be charged separately.

10. Confidentiality

Both parties agree to keep all business, intellectual property, project details, and financial information confidential.
We do not share client information except as required for service delivery or legal requirements.

11. Termination of Services

Either party may terminate the service agreement with written notice if:

  • Payment terms are violated

  • There is repeated misuse or non-cooperation

  • Scope of work is breached

Payments already made are non-refundable.
Work completed until termination will be billed accordingly.

12. Marketing & Portfolio Use

Unless the client requests otherwise in writing, Shivom Media may:

  • Display project work

  • Mention the client’s brand name

  • Showcase results (non-confidential)

This helps us present case studies and portfolio work.

13. Governing Law

These Terms are governed by:

  • Applicable laws of India (primary)

  • International laws applicable to digital/online services

  • US State laws where required for clients based in the United States